Application and Service Management
The application and service management solution is an extension of the IT system management solution. It focuses on controlling selected services and related underlying applications and systems.
Application and service management solutions are focused on managing business or process-critical services and related applications, underlying IT systems and resources. It helps you adopt a business view of your IT environment to measure SLAs of individual services or applications that are supported by IT. You gain insight into the current health and history of individual services as well as the performance of individual components. Of course, the basis for managing services is a defined service catalogue with its business logic that is supported by the management system.
Benefits:
- Comprehensive insight into the health of services and underlying applications and IT resources
- SLA metrics
- Warning when a service experiences downtime or degraded performance
- Colour-coded (red, yellow, green) insight into the health of monitored services
- Historical data
- Reports (predesigned or custom)
Business focus
Focus on the management of business services.
Colour coded view
Independence
Software-defined data centres require generic servers, which means independence from hardware makers.
Cost effectivnes
At the hardware level, general purpose servers represent the only cost. Systems can be created using many free open source software solutions.
